1. General Provisions These Terms and Conditions define the rules for making purchases in the online store Tabakilo, operating from Germany. By placing an order, the Customer accepts these Terms and Conditions.
2. Seller Details The store is owned and operated by: Tabakilo Zeurengasse 41 72469 Meßstetten, Germany Email: bueromm2000@gmail.com Phone: +49 1514 7986111
3. Products and Age Restriction
- Our store offers natural tobacco leaves (agricultural produce) and machinery/accessories.
- Age Restriction: By placing an order, you confirm that you are at least 18 years old. We reserve the right to verify the age of the customer.
- Legal Note: Raw tobacco leaves sold by us are sold as an agricultural product or for decoration/fragrance purposes. If the leaves are processed/cut for smoking, they become subject to tobacco tax (Excise Duty). The customer is responsible for complying with local tax laws.
4. Orders and Payments
- Orders can be placed 24/7 via the website.
- The prices listed on the website are in EUR (or other displayed currency) and include VAT (if applicable).
- We accept the following payment methods: Bank Transfer, PayPal, and others as indicated at checkout.
- The order is processed once the payment is credited.
5. Shipping and Delivery
- We ship to countries within the European Union (unless stated otherwise).
- Shipping costs are calculated at checkout based on the weight and destination.
- Delivery times depend on the carrier (usually 2-5 working days within Germany/neighboring countries).
- We are not responsible for delays caused by the courier company.
6. Right of Withdrawal (Returns)
- Customers in the EU have the right to withdraw from the contract within 14 days of receiving the goods without giving a reason.
- To return a product, please contact us at bueromm2000@gmail.com.
- Exceptions: The right of withdrawal may not apply to perishable goods or unsealed products that cannot be returned for hygiene reasons.
- The Customer bears the direct cost of returning the goods.
7. Complaints and Warranty
- Products are covered by statutory warranty rights for defects.
- If you receive a damaged or defective product, please contact us immediately with photos of the defect.
8. Governing Law
- These Terms and Conditions are governed by the laws of the Federal Republic of Germany.
- Any disputes shall be settled by the competent courts for the Seller’s headquarters.
9. Contact Information For any questions regarding orders or these Terms, please contact us:
- Email: bueromm2000@gmail.com
- Phone: +49 1514 7986111
- Address: Zeurengasse 41, 72469 Meßstetten